Shipping policy
Shipping Policy
Last updated: August 2026
At Root Comes First, we want your order to arrive safely and with clear expectations from the moment you place it.
Please review the information below regarding order processing, shipping times, tracking, delivery issues, and address changes.
1. Where We Ship
Root Comes First currently ships to eligible addresses within the United States.
At this time, shipping is not available to:
- Alaska;
- Hawaii;
- U.S. military bases or military addresses;
- locations that are not supported at checkout.
Shipping availability may change over time. If an address is not eligible for delivery, you will normally be unable to complete shipping to that destination at checkout.
2. Order Processing Time
Orders are typically prepared for shipment within 1–5 business days after they have been successfully placed and payment has been confirmed.
Business days do not include weekends or U.S. federal holidays.
Processing may occasionally take longer during periods of unusually high order volume, inventory delays, holidays, fulfillment disruptions, or other circumstances outside our reasonable control.
Once your order has shipped, you will receive tracking information when available.
3. Estimated Shipping Times
After fulfillment is complete, standard U.S. delivery generally takes approximately:
Standard Shipping: 2–4 business days after shipment.
If an expedited shipping option is available and selected at checkout:
Expedited Shipping: approximately 1–3 business days after shipment.
These are estimated delivery times and are not guaranteed.
Carrier delays, weather, holidays, operational disruptions, address issues and other circumstances outside our control may affect delivery times.
Please remember that processing time and shipping time are separate.
For example, a standard order may typically require:
1–5 business days processing + approximately 2–4 business days shipping.
4. Shipping Costs
One-time purchase orders are charged a flat $2.95 standard shipping fee.
Eligible subscription orders receive free standard shipping.
Any available expedited shipping options and their applicable costs will be displayed at checkout before you complete your purchase.
Promotional shipping offers may be modified or discontinued in the future. The shipping price displayed at checkout at the time of purchase will apply to your order.
5. Order Tracking
Once your order has shipped and tracking information becomes available, you will normally receive a shipping confirmation email containing your tracking details.
Please allow some time for the carrier's tracking system to update after the shipping label has been created.
If your tracking information has not updated for several business days, you may contact us at:
Please include your order number so our team can review the shipment.
6. Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at:
We will make a reasonable effort to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or fulfillment.
Once an order has been prepared or accepted for fulfillment, changes may no longer be possible.
7. Incorrect or Incomplete Addresses
Root Comes First is not responsible for delays, failed deliveries, returned packages or lost shipments resulting from an incorrect, incomplete or insufficient address provided by the customer.
This may include:
- incorrect apartment or unit numbers;
- incorrect ZIP codes;
- missing address information;
- misspelled street names;
- addresses that cannot be serviced by the carrier.
If an order is returned due to an address issue, please contact us to review the available options.
Additional shipping charges may apply if reshipment is possible.
8. Delayed Shipments
Occasional carrier delays may occur after an order has left the fulfillment facility.
Delivery estimates are provided for guidance and do not constitute guaranteed delivery dates.
If your package is taking longer than expected, first review the tracking information provided by the carrier.
If you still need assistance, contact:
and include your order number.
9. Lost Packages
If your package appears to have been lost in transit, please contact us no later than 30 days after the estimated delivery date.
We will review the available tracking information and, where appropriate, work with our fulfillment and shipping partners to investigate the shipment.
If a lost-package claim is approved, we may provide a replacement, refund, or another appropriate resolution in accordance with our Refund Policy.
10. Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot locate it, we recommend:
- checking around the delivery location;
- checking with other members of your household;
- checking with neighbors or building management when appropriate;
- allowing a short period of time in case the carrier marked the package as delivered before completing delivery.
If you are still unable to locate the package, contact us at support@rootcomesfirst.com and we will review the available information with you.
A carrier status showing “Delivered” does not automatically guarantee eligibility for a refund or replacement.
11. Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, contact us within 30 days of receiving your order at:
Please include:
- your order number;
- a brief description of the issue;
- clear photographs of the product, packaging and shipping label when applicable.
Claims are reviewed in accordance with our Refund Policy.
12. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will do our best to assist you, but orders may begin processing shortly after purchase.
Once an order has been processed, prepared or submitted for fulfillment, cancellation may no longer be possible.
For additional information, please review our Refund Policy.
13. Holidays and Unexpected Delays
Shipping and fulfillment times may be affected by:
- public holidays;
- severe weather;
- carrier disruptions;
- unusually high order volumes;
- inventory availability;
- operational or logistical events outside our reasonable control.
When possible, we will work to resolve order-related issues as quickly as reasonably possible.
14. Contact Us
For shipping, tracking or delivery questions, please contact:
Root Comes First Customer Support
support@rootcomesfirst.com
Please include your order number whenever possible so we can assist you more efficiently.