Refund policy

Refund Policy

Last updated: August 27, 2026

At Root Comes First, we care about your experience and want you to feel confident when ordering from us. If something is wrong with your order, we will do our best to make it right.

Please read our return, refund, replacement, and cancellation policy carefully before placing an order.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.

To help us review your claim, please email us at:

support@rootcomesfirst.com

Please include:

Your order number.
A brief explanation of the issue.
Clear photos of the product, packaging, and shipping label, when applicable.

Once we receive your request, we will review the issue and notify you whether your claim has been approved.

If approved, we may offer:

A replacement.
A refund to your original payment method.
Another appropriate resolution.

In most approved damaged, defective, or incorrect item claims, you will not be required to physically return the product.

Please do not send any product back to us unless we specifically instruct you to do so.

If a physical return is required, we will provide the return address and instructions by email.

2. Lost Packages

If your package appears to be lost in transit, please contact us no later than 30 days after the estimated delivery date.

We will review the tracking information and, where appropriate, work with our fulfillment partners and/or shipping carrier to investigate the shipment.

If the claim is approved, we may offer a replacement or refund.

3. Returns

We accept eligible returns within 14 days of delivery.

To be eligible for a return, the product must be:

Unopened.
Unused.
Unsealed only if the product was delivered without a safety seal.
In its original condition.
In its original packaging.
Returned with any safety seal fully intact, where applicable.

Because our products are dietary supplements and ingestible wellness products, opened, used, unsealed, or tampered products cannot be returned for health, hygiene, and safety reasons.

To request a return, contact us at:

support@rootcomesfirst.com

All returns must be authorized by Root Comes First before being sent.

If your return is approved, we will provide the return shipping address and return instructions by email.

Please do not send products back without prior authorization, as unauthorized returns may not be accepted.

4. Change of Mind / Buyer’s Remorse

We accept returns due to change of mind, buyer’s remorse, or personal preference within 14 days of delivery, provided that the product meets all return eligibility requirements described above.

The product must remain unopened, unused, and in its original packaging with any applicable safety seal intact.

For these returns:

The customer is responsible for return shipping costs.
Original shipping charges are non-refundable.
We do not charge a restocking fee.
We strongly recommend using a tracked shipping service, as Root Comes First is not responsible for return packages lost in transit.

A refund will only be issued after the returned product has been received and its eligibility has been confirmed.

5. Return Shipping

For standard returns, including change-of-mind returns, the customer is responsible for the cost of returning the product.

If a return is required because an item arrived damaged, defective, or incorrect, Root Comes First will provide specific instructions and, where applicable, cover the associated return shipping cost.

Do not send any return to an address found elsewhere online or on product packaging unless we have specifically provided that address for your approved return.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

support@rootcomesfirst.com

We will do our best to help.

However, orders may enter processing or fulfillment shortly after being placed. Once an order has been processed, prepared, or submitted for fulfillment, we may no longer be able to cancel it.

Canceling a subscription stops future subscription renewals but does not automatically cancel or refund an order that has already been processed.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Root Comes First is not responsible for orders that are delayed, lost, returned, abandoned, or undeliverable because of an incorrect, incomplete, or insufficient address provided by the customer.

If a package is returned because of an address issue, additional shipping costs may apply if reshipment is requested and possible.

8. Unclaimed or Refused Packages

Packages that are refused, unclaimed, or returned because the customer failed to accept or collect the shipment are not automatically eligible for a refund.

Any refund request will be reviewed according to the eligibility requirements described in this policy.

Shipping charges associated with refused or unclaimed shipments are non-refundable unless required by applicable law.

9. Customs, Duties, and Import Restrictions

Customers are responsible for any applicable customs fees, duties, taxes, or import restrictions in their destination country.

If a package is refused, rejected, abandoned, or returned because of customs issues, unpaid duties, or import restrictions, we may not be able to offer a refund or replacement.

10. Fraud Prevention and Suspicious Orders

To protect our customers and our business, we reserve the right to review, hold, or cancel orders that appear suspicious, fraudulent, or high-risk.

This may include, but is not limited to:

Unusually large orders.
Multiple transactions in a short period of time.
Mismatched billing, shipping, or payment information.
Failed payment verification.
Suspected unauthorized card use.

If an order is canceled due to suspected fraud or payment risk and payment has already been captured, an appropriate refund will be issued where applicable.

11. Refunds

Once we receive an eligible returned product, we will inspect it and notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.

For standard returns, the refund covers the eligible product purchase price.

Original shipping charges are non-refundable unless the refund results from an approved damaged, defective, incorrect, or lost order claim.

12. Shipping Costs

Original shipping costs are non-refundable for standard returns, including returns due to change of mind or personal preference.

If a replacement or refund is approved because an order arrived damaged, defective, incorrect, or was confirmed lost in transit, we will inform you of the applicable resolution and any associated shipping arrangements.